- What is the URL for Zoom?
- How do I sign in to Zoom?
- How do I install Zoom?
- How do I start an instant meeting?
- Can I use my personal meeting ID for all my Zoom meetings?
- How do I schedule a meeting in the future?
- What is the dial-in number for Zoom?
- How do I join a meeting?
- How do I share my screen?
- My video/camera is not working
- I am having trouble hearing or being heard
- There is a lot of static/echo on the line
- When does a meeting ID expire?
- Can Zoom be used for basic audio-only dial-in meetings?
- How do I manage/download my Zoom cloud recording?
- How long are cloud recordings stored?
- Can I assign my Zoom schedule privileges to someone else?
- Can I specify someone else as a host for my Zoom meeting?
- Why is the same person showing as two participants?
- What is a participant ID?
- How do I integrate my calendar with the Zoom desktop client?
- Where Can I get Zoom Training?
APIC has a custom URL for Zoom. It is known as the APIC Video Conferencing Landing Page. It is https://apic.zoom.us.
From a browser go to apic.zoom.us. Click the Sign-in link or the Sign-in button and login using your standard APIC username and password. Or from the Zoom Desktop Client or Zoom Mobile App click Sign In then click Sign in with SSO then enter APIC as your company domain then login using your standard APIC username and password.
The first time you start or join a Zoom meeting from your computer’s browser the Zoom Client will automatically install. If you want to install it beforehand just visit https://zoom.us/download and click on the download button for the Zoom Client for Meetings. The Zoom Mobile App can be downloaded and installed on an iPhone/iPad from the Apple App Store or on an Android device from the Google Play Store.
Go to https://apic.zoom.us. Click the Host a Zoom Instant Meeting button. Or from your Zoom desktop client click the Start with/without Video button. Or from your Zoom account page click on the HOST A MEETING link at the top-right of the page. Or go to https://apic.zoom.us/start. For optimum convenience check the “Use this ID for instant meetings” box in the Personal Meeting ID (PMI) section of your Zoom profile (apic.zoom.us/profile) and Zoom will use your PMI for your instant meetings instead of randomly assigning a new Meeting ID.
Absolutely! For most people, their PMI (Personal Meeting ID) is all they will ever need and use. Your PMI is the Meeting ID for your Personal Meeting Room which is always available to you, 24x7, for any or all your Zoom meetings. Most people never have the need to create an additional Zoom meeting, they can simply use their PMI for all their Zoom meetings by giving it as the Meeting ID in all their Outlook meeting invitations.
Did you know that you can personalize your PMI in your Zoom profile? It is recommended that you personalize your PMI to be your 10-digit office phone number, that way it is easy to remember. Access your Zoom profile by going to https://apic.zoom.us/profile then click the Edit link next to Personal Meeting ID to personalize your PMI. While there be sure to click the “Use this ID for instant meetings” box to also use your PMI for your instant meetings.
In most cases, your Zoom meetings are probably going to use your Zoom Personal Meeting Room which is always available 24/7. You would typically schedule these meetings through an Outlook invitation to specify and advise your participants of the date/time they would be expected to attend. Even when you create an additional meeting in Zoom with a specific schedule; that meeting is available for use at any time – the only purpose to specifying a meeting schedule in Zoom is so Zoom can include those schedule details in the invitation text it creates for you to include in your Outlook invitation. Since your Outlook invitation already includes the date and time for the meeting you probably don’t need Zoom to reiterate them. There is an excellent video on scheduling meetings on the Zoom Support web site at https://support.zoom.us/hc/en-us/articles/201362413-How-Do-ISchedule-Meetings
The dial-in toll number for Zoom is 646-558-8656. The dial-in toll numbers from over 70 countries can be found at http://zoom.us/zoomconference. You can define the default Country for dial-in toll numbers for your standard Zoom meetings in the Global Dial-in Countries section of the Telephone tab in your Meeting Settings.
When joining a Zoom meeting by computer (to use a web or video conferencing or Computer Audio) you can click on the link the host provides in the meeting invitation. You could alternately join from your Zoom desktop client, your Zoom account page, the https://apic.zoom.us landing page, the Zoom mobile app or at https://apic.zoom.us/join by simply clicking on the Join link/button and entering the meeting ID. If you are participating by audio ONLY via a dial-in phone call, then you would enter the meeting ID on the telephone dial pad instead. There is an excellent video on joining meetings at the Zoom Support Web Site at https://support.zoom.us/hc/en-us/articles/201362193-How-DoI-Join-A-Meetin
Hover over the bottom of your Zoom meeting screen to make the meeting toolbar visible. Click on the Share Screen icon near the middle of the toolbar then select the screen you wish to share and click on the Share Screen button. Depending on how the host has configured the sharing options for the meeting, it may be that only one person can share at a time or that only the host can share. There is an excellent video on screen-sharing on the Zoom Support web site at https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-Screen. In a conference room environment other needing to screen share can also use share.zoom.us to easily screen share while automatically turning their video off and muting their audio. For more information on share.zoom.us see the article on the Zoom Support website: https://support.zoom.us/hc/en-us/articles/202953799-Wireless-ScreenShare-With-share-zoom-us
Hover over the bottom of your Zoom meeting screen to make the meeting toolbar visible. Click on the camera icon near the left end of the toolbar to start your video if it is off. Select the arrow next to the camera icon to assure you have selected the correct camera. Make sure your camera does not have a lens cover blocking the lens. Keep in mind that not all Zoom meetings are scheduled as video meetings. If your meeting is a video meeting, but your video is not working, you can also find troubleshooting tips on the Zoom support web site at https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working. If you continue to have problems, contact APIC IT team.
Hover over the bottom of your Zoom meeting screen to make the meeting toolbar visible. If the far-left icon is a headset labeled Join Audio, then you have not yet connected your audio. Click the Join Audio headset icon and select either the Phone Call tab to join by phone or the Computer Audio tab to join by computer. If joining by phone be sure to use the dial-in phone number, Meeting ID and Participant ID given on the Phone Call tab. When your audio has been connected by phone the far-left icon will change to a handset labeled Mute. If joining by computer, you can click the Test speaker and microphone link from the Computer Audio tab to run a helpful wizard to be sure you are using the intended speaker and microphone devices on your computer. When your audio has been connected by computer the far-left icon will change to a microphone labeled Mute. You can click the arrow next to the microphone icon to re-test or change your computer audio settings. Keep in mind that sometimes when you can’t hear or be heard it could be the other party that has a problem. If you continue to have audio issues, contact APIC IT team.
Static/echo is almost always caused by two people near who separately join the same Zoom meeting with audio or even one person who joins twice with audio, such as by phone and Computer Audio at the same time. This creates a situation where there is more than one audio source being transmitted, received and then subsequently retransmitted by each audio connection respectively, escalating in a progressively intensifying back-and-forth that causes severe feedback. To avoid this, only one audio source should connect to a Zoom meeting when within audio pick-up range of another, all other nearby audio sources should entirely disconnect from the Zoom meeting by hanging-up their phone line or leaving Computer Audio (select Leave Computer Audio from the drop-down menu next to the microphone icon at the far left of your meeting toolbar). Keep in mind that the dueling audio sources may not necessarily be near you but could instead be occurring at the location of another participant. For more information on Audio Echo see the article on the Zoom Support website: https://support.zoom.us/hc/en-us/articles/202050538
Your PMI (Personal Meeting ID) never expires. Randomly generated instant meeting IDs (those NOT utilizing your PMI) expire when the instant meeting ends. A non-recurring meeting ID will expire 30 days after the meeting is scheduled or started. Be sure not to start a non-recurring meeting more than 30-days prior to when scheduled or the meeting ID will expire before the meeting occurs. A recurring meeting ID will expire 365 days after the meeting is started on the last occurrence.
Yes. To host an audio-only Zoom meeting simply dial the join by telephone number and enter your Meeting ID and Host Key when prompted, this will start your meeting. Be sure that you have enabled the Telephone or Both option for your Zoom meeting Audio setting because an Audio setting of Computer Audio alone would preclude dial-in by phone. Note: If you have enabled the Join before host option for your meeting you will not be prompted for host key as this makes your meeting “hostless” and all dial-in callers join instantly as participants. For more information on joining a Zoom meeting by phone see the article on the Zoom Support website: https://support.zoom.us/hc/en-us/articles/201362663-Joinby-Telephone
When should I use cloud recording VS. local recording?
If you record a Zoom meeting you have two options: local recording and cloud recording. Choose local recording when you plan to keep recording file for a long time. You may want to consider selecting the Record to the Cloud option to store the recording on the Zoom cloud is if you want to temporarily (120-days) make it available to others to download or stream directly from the Zoom cloud. Recording storage on the Zoom cloud is limited to 28GB total space for ALL APIC Zoom users to share and once capacity is reached further cloud recordings are not possible. Cloud recordings are automatically deleted after 120-days. Further information about Local Recording can be found at: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording
To manage your recorded meetings or share a recording with others, log into your account and navigate to the My Recordings page.
To download your recording, click [More] > [Download].
Cloud recordings are stored for 120-days on the Zoom cloud before being automatically deleted. The automatic deletion cannot be overridden.
Yes. You can assign your Zoom schedule privilege to one or more people of your choosing provided they also have an APIC Zoom account. Note that the Zoom scheduling privilege is for creating meetings in Zoom and not for creating Outlook meeting invitations to Zoom meetings which is a separate delegation done in Outlook. To assign your Zoom scheduling privileges go to the Meeting Settings and click Other. Under the Schedule Privilege header click Assign scheduling privilege to then enter the email address of one or more people. For more information on Scheduling Privilege see the article on the Zoom Support website:
Yes. You can specify in advance an alternative host for your Zoom meeting provided they also have an APIC Zoom account or during a meeting you can make any participant a host. You can not specify an alternative host for your Personal Audio Conference Meetings. To specify in advance an alternative host for one of your Zoom meetings you may either schedule a new meeting or edit an existing meeting from the Meetings section of your Zoom account webpage and then enter the email address of one or more people in the Alternative Hosts field of the meeting settings. During a meeting, you may make another participant a host by either right-clicking on their video pane and selecting Make Host or selecting Manage Participants from the meeting toolbar then selecting the More button beside the participant you wish to make the host and then selecting the Make Host option. Further information about Alternative Host can be found at https://support.zoom.us/hc/en-us/articles/208220166-%20Alternative-Host
When a participant joins a Zoom meeting via their computer for video and chooses to dial-in by phone for their audio (instead of using Computer Audio) they will show/count as two separate participants. Zoom alleviates this by providing a unique Participant ID to every computer participant that dials-in by phone for their audio. When the Participant ID is used their video and phone connections will be unified to show/count as a single participant. Zoom will display their Participant ID (with the dial-in phone numbers and Meeting ID) when they join a Zoom meeting by computer and select the Phone Call tab from the Chose ONE of the audio conference options pop-up window. They can then place their audio dial-in call and enter their Participant ID on the phone dial-pad when prompted. If they’ve placed their audio dial-in call before joining by a computer then they can still enter their Participant ID on the phone dial-pad by pressing # then their Participant ID and # again (#xx#).
Calendar integration allows the current day Zoom meetings on your calendar (if they include a join link) to appear under meetings on the Zoom desktop client with a convenient Join button. First enable the Calendar Integration option found in the Schedule Meeting section under the Meeting tab of your Meeting Settings. Then click on the Add a Calendar Service link that appears. Select Office 365 as your calendar service. Enter your standard APIC username, plus “@apic.org” as your Office 365 account email address. Enter your APIC password as the Office 365 account email password. Accept the default entry for EWS URL of https://outlook.office365.com/EWS/Exchange.asmx. Click the Authorize button. For more information on Calendar, Integration see the article on the Zoom Support website: https://support.zoom.us/hc/enus/articles/360000488243-Desktop-Client-Calendar-Integration
There are many excellent training videos, live webinars, guides, keyword search, chat and telephone support options available on the Zoom Support Center that should address most questions you may have. A good place for a beginner to find basic information is on Getting Started on the PC and Mac webpage. If you need additional assistance, contact the APIC IT team.